9am – 5pm EST
- HovKeys will not sell or redistribute your personal information to anyone. This website is secured; any information given by you during the registration cannot be hacked or misused by anyone.
- HovKeys may collect information like name, email address, demographic information, preferences and interests.
- Information collected by HovKeys is used to understand your needs and provide you with a better service, internal record keeping, improving of our products and services, sending promotional emails and customizing the website according to your preferences.
- HovKeys will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
- HovKeys.com guarantees a timely shipping out of your order via one of the varieties of mail services available.
- Once the order is sent out, the mail service is responsible for timely delivery of the package. HovKeys cannot be held liable for lost packages or late delivery times caused by the delivery services.
- Tracking information will be sent out alongside the invoice to the email address provided. If there are any problems or delays after the order is shipped; customer can contact HovKeys directly.
- If your package from the HovKeys Website is above $500; your packaged will be shipped for free if you are located within Canada.
- HovKeys ships Via FedEx, DHL and Canada post.
- HovKeys ensures packages are shipped to the address provided by the customer; if the shipment is returned to us due to an address input error by the customer, the customer will be responsible for covering the cost to ship the package out again.
- In the case where the shipping was free but was returned to us due to an error on the path of the clients input of the address; the customer will be responsible for covering the cost to ship the package out again.
- If the customer prefers a refund and this refund is approved; shipping costs will be deducted from the total amount paid initially.
- Any shipping address that has a P.O. box number for delivery will be shipped via Canada Post. FedEx does not accept P.O. boxes for any delivery.
- HovKeys only ships to businesses and cannot be liable for any delivery failure to an apartment address.
- HovKeys endeavours to offer our customers the most efficient and affordable shipping options available.
- All orders received on HovKeys.com will be shipped within 48 hours of the order being placed. For same day shipping, all orders must be placed before 4pm. Shipping takes place from Monday to Friday.